Typos are often the reason for login errors. Please make sure that your student is typing their email address and password carefully.
Student usernames follow the pattern [email protected]
If you're still having trouble logging in, please visit our support chat at

Our district video chat software is Cisco Webex Meetings, and can be downloaded here, or on the iPhone/Android app store.
Please note! Chromebook users MUST use the web version of Webex Meetings. It can be accessed by navigating to Read more about the web version here.
Please take a look at the Best Practices section of this FAQ for tips on how to best use Webex Meetings.

There could be a few reasons for this.
  • Make sure your webcam is on and uncovered
  • When using the Webex Meetings web portal, you may have to give the browser permission to use your webcam and microphone. Here is a guide from Google, and guide #2

For safety reason, we are not repairing damaged Chromebooks at this time. Please contact your student's campus to arrange for a replacement device.

The first thing is to verify that you are using the right account. Navigate in Chrome browser to and login using your email address. Check the spelling of your name, and of
If this is the first time you've tried to login to Webex Meetings (video chat), you will need to login once with Webex Team (text chat). Please download the Webex Teams app here
If you still can't get in, please visit for further chat assistance.
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My student forgot their username and password, or their username and password doesn't work.
How does my student video chat with their class?
My webcam is on, but no one can see me.
My student's Chromebook is damaged or unusable.
How do I use Webex Meetings from inside Google Calendar or Gmail?
Webex Meetings is saying I'm not an authorized user