Technology

My student forgot their username and password, or their username and password doesn't work.

Typos are often the reason for login errors. Please make sure that your student is typing their email address and password carefully.

Student usernames follow the pattern [e-mail]

If you're still having trouble logging in, please visit our support chat at www.aisdit.com.

How does my student video chat with their class?

Our district video chat software is Cisco Webex Meetings, and can be downloaded here, or on the iPhone/Android app store.

Please note! Chromebook users MUST use the web version of Webex Meetings. It can be accessed by navigating to http://argyleisd.webex.com. Read more about the web version here.

Please take a look at the Best Practices section of this FAQ for tips on how to best use Webex Meetings.

My webcam is on, but no one can see me.

There could be a few reasons for this.

• Make sure your webcam is on and uncovered

• When using the Webex Meetings web portal, you may have to give the browser permission to use your webcam and microphone. Here is a guide from Google, and guide #2​

My student's Chromebook is damaged or unusable.

For safety reason, we are not repairing damaged Chromebooks at this time. Please contact your student's campus to arrange for a replacement device.

How do I use Webex Meetings from inside Google Calendar or Gmail?

Please have a look at our Webex Meetings in Gmail and Google Calendar guide

Webex Meetings is saying I'm not an authorized user

The first thing is to verify that you are using the right account. Navigate in Chrome browser to http://argyleisd.webex.com and login using your argyleisd.com email address. Check the spelling of your name, and of @argyleisd.com.

If this is the first time you've tried to login to Webex Meetings (video chat), you will need to login once with Webex Team (text chat). Please download the Webex Teams app here

If you still can't get in, please visit www.aisdit.com for further chat assistance.