# Technology ### My student forgot their username and password, or their username and password doesn't work. Typos are often the reason for login errors. Please make sure that your student is typing their email address and password carefully. {% hint style="info" %} Student usernames follow the pattern **** {% endhint %} If you're still having trouble logging in, please visit our support chat at [www.aisdit.com.](http://www.aisdit.com) ### How does my student video chat with their class? Our district video chat software is Cisco Webex Meetings, and can be downloaded [here](https://www.webex.com/downloads.html/), or on the iPhone/Android app store. {% hint style="danger" %} Please note! Chromebook users MUST use the web version of Webex Meetings. It can be accessed by navigating to . Read more about the web version [here](https://aisdit.gitbook.io/covid/technology/using-webex-meetings-from-chrome-browser). {% endhint %} Please take a look at the [Best Practices section ](https://aisdit.gitbook.io/covid/technology/webex-meetings-best-practices)of this FAQ for tips on how to best use Webex Meetings. ### My webcam is on, but no one can see me. There could be a few reasons for this. * Make sure your webcam is on and uncovered * When using the Webex Meetings web portal, you may have to give the browser permission to use your webcam and microphone. [Here is a guide from Google](https://support.google.com/chromebook/answer/114662?co=GENIE.Platform%3DDesktop\&hl=en), and [guide #2](https://support.google.com/chrome/answer/2693767)​ ### My student's Chromebook is damaged or unusable. For safety reason, we are not repairing damaged Chromebooks at this time. Please contact your student's campus to arrange for a replacement device. ### How do I use Webex Meetings from inside Google Calendar or Gmail? Please have a look at our [Webex Meetings in Gmail and Google Calendar guide](https://aisdit.gitbook.io/covid/technology/webex-meetings-in-gmail-and-google-calendar.) ### Webex Meetings is saying I'm not an authorized user The first thing is to verify that you are using the right account. Navigate in Chrome browser to and login using your argyleisd.com email address. Check the spelling of your name, and of @argyleisd.com. {% hint style="warning" %} If this is the first time you've tried to login to Webex Meetings (video chat), you will need to login once with Webex Team (text chat). Please download the Webex Teams app [here](https://www.webex.com/downloads.html/) {% endhint %} If you still can't get in, please visit [www.aisdit.com](http://www.aisdit.com) for further chat assistance. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://aisdit.gitbook.io/covid/technology.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.